Privacy and GDPR Policy

Who We Are

This support service is operated by Qwiqr Education Ltd for websites owned by Qwiqr Education Ltd.

Registered office: International House, 55 Longsmith Street, Gloucester, GL1 2HT.

Registered number: 13942387. Registered in England & Wales.

Data We Collect

When you submit a ticket, we collect the information you enter, which may include your email address, selected site, subject, and support message.

How We Use Your Data

We use your data only to contact you about your support request, manage the request, and provide support updates.

We do not use this data for email marketing.

Lawful Basis for Processing

Our lawful basis under UK GDPR is legitimate interests (Article 6(1)(f)) to receive, investigate, and respond to support requests for services operated by Qwiqr Education Ltd.

Where support is directly required to deliver a service you requested, processing may also be necessary for the performance of a contract (Article 6(1)(b)).

Cookies and Tracking

We do not use tracking or marketing cookies on this support site.

For support emails, we may record read signals when you open your ticket page and/or when a minimal image beacon in a support email is loaded.

Retention

Ticket data is deleted after 90 days of inactivity or when the ticket is closed.

Your Rights

You may request access, correction, or deletion of your personal data, subject to legal obligations.

Contact us at admin@qwiqr.co.uk for privacy requests.

Right to Be Forgotten

To request deletion of your Helpzone.uk account, you must create a support ticket asking us to delete your account.

We may need to verify your identity before deleting account data.